At Fasota, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, you may initiate a return within 14 days of receiving your order.
1. Return Policy
- Items must be unused, in original condition, and in original packaging with all tags attached.
- Returns that do not meet these criteria may be rejected.
- Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
- To initiate a return, contact [email protected] for a return authorization and instructions.
2. Refund Policy
- Once the return is received and inspected, a refund will be issued to the original payment method.
- Refunds typically take 6-8 business days to process, depending on the financial institution.
3. Defective or Incorrect Items
- If you receive a defective or incorrect item, contact [email protected] immediately.
- Fasota will provide a replacement or a full refund, depending on availability.
- In such cases, return shipping costs will be covered by Fasota.
4. Exchange Policy
- Exchanges are not available at this time. If you need a different item, please request a return and place a new order.
5. Contact Information
📧 Email: [email protected]
Fasota is dedicated to providing a seamless return process and excellent customer service.